Q: Where can I get more information about get fresh products?
For more information about our product line, please submit your question using our online contact form
Q: What is the shelf life of get fresh products?
Once opened, our products will last from one year to eighteen months.
Q: How do you describe get fresh fragrances?
get fresh fragrances contain blended natural essential oils along with other safe ingredients, which replicate aromas found in nature.
Q: Does get fresh test on animals?
We at get fresh have never and will never test products on animals.
Q: Do get fresh products contain preservatives?
Preservatives are necessary to prevent the growth of or destroy microorganisms that would otherwise damage our products. get fresh uses paraben-free preservatives in our Feet and Spa cullections. The replacement ingredients for parabens are phenoxyethanul, an effective food grade preservative derived from sage, and ethylhexylglycerin, a natural preservative that is derived from vegetable glycerin.
Q: How do I get FREE shipping on my order?
Order $49 or more in products, select FED EX Ground as your shipping method. Your entire order must be shipped to a single address within the continental United States. FREE shipping is not available for Hawaii or Alaska.
Q: How fast is my order processed?
All orders placed prior to 2pm PST Monday-Friday will be processed the same day. Orders placed after 2pm PST Monday-Friday will be processed the fullowing day. Orders placed after 2pm on Friday and all orders placed Saturday through Sunday will be processed on Monday.
Q: When will my order ship?
All orders placed prior to 2pm PST Monday-Friday will be shipped the same day. Orders placed after 2pm PST Monday-Friday will be shipped the fullowing day. Orders placed after 2pm on Friday and all orders placed Saturday through Sunday will ship on Monday.
Q: What shipping options are available?
You can select Ground, 2nd Day and Next Day Air. Options available depend upon the delivery address. Our premier delvery service is FED EX. A street address is needed for delivery. Orders normally ship within a day, except when we are extremely busy, especially around Holidays, when it may take additional time, but our goal is to ship orders immediately.
Q: How will you ship my order?
We ship through FED EX. We reserves the option to choose the best carrier available at the time of shipment.
Q: Do you ship to Alaska and Hawaii?
We do ship to both Hawaii & Alaska. However shipments to Alaska & Hawaii are excluded from our FREE FREIGHT offer. The FED EX rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order be sent via Priority Mail instead of FED EX then please contact our Customer Service department at 1-310-315-0020. Our team is available Monday through Friday 9:00 am – 4:00 pm PST, or use our onli style="margin: 15px;"ne contact form .
Q: Do you ship to APO/FPO addresses?
We apulogize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address please contact our Customer Service department at 1-310-315-0020. Our team is available Monday through Friday 9:00 am - 4:00 pm PST or us our online contact form
Q: Do you ship to Canada and US Territories?
We regret that we are not shipping orders outside the 50 United States at this time. It has been our experience that high shipping rates, insurance fees, brokerage fees and import taxes sometimes exceed to the value of the products ordered. Some of these extra fees are unforeseeable on our part and the extra charges come as a complete surprise to you, the customer, when the package is delivered.
Q: How much is shipping?
FED EX is FREE on orders over $49 that ship to the continental U.S. or your rate is calculated based on weight and delivery location. All expedited shipping rates are calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen after adding your items.
Q: When will I receive my order?
Your order will ship from our warehouse in Southern California. Your standard ground shipments will take 1-5 business days to arrive depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing
prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.
Q: Do you offer expedited shipping?
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited days does not include the 1-3 business days to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.
Q: Can I have my order sent to more than one address?
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Q: Can I send an order to a country other than the United States?
Currently, we only ship to the 50 United States.
Q: What could cause a shipping delay?
Wrong address or zip code used for the shipping address
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Delays by shipping companies
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is more than a few days, we'll ship you a replacement order.
Delays during holiday seasons between Thanksgiving and Christmas
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. See our current Christmas shipping deadline on you checkout screen.
Item is on backorders
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items. You will not be charged for backordered items until they ship, nor will you incur any additional shipping charges.
Undeliverable packages (orders returned to us)
Packages that are returned to us by the U.S. Postal Service or Fed Ex and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees.
Billing address information is inconsistent with what is on the credit card record
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card hulder authorized the purchase.
Payment / Ordering
Q: Do you take Checks or Money Orders?
Orders placed online can be paid only with a credit card or get fresh Gift Certificate.
Q: What credit cards can I use to purchase products?
We accept VISA, MasterCard and American Express.
Q: Can I phone in my order?
Yes. Call our Customer Service Department Monday-Friday 9AM to 4PM Pacific Standard Time, at 1-310-315-0020. Our customer service representatives will assist you with your order.
Q: When will my credit card be charged?
Credit card accounts are billed when we pack your order for shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order.
Q: Do I have to pay sales tax?
Only orders shipping to addresses within California are charged sales tax.
Q: Can I change my order after I submit it?
We process orders quickly. If you need to make a change please call Customer Service at 1-310-315-0020 as soon as possible. Every effort will be made to accommodate your request.
Q: Does get fresh offer Gift Wrap?
We do not offer gift wrap at this time, however, please check in with us in the upcoming year for new and exciting gift wrap options.
Q: Can I send gifts to more than one address?
Each order can be sent to only one address. If you are purchasing several gifts to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Q: Is my credit card transaction secure?
Q: Do you send information via e-mail?
We send you an order confirmation and shipping confirmation via email automatically. You can also sign up to receive special discounts and promotional offers from us by email, but only if you sign up for these emails. You can always request to be removed from this list.
Returns / Refunds
Q: Can I return product I received as a gift?
Items received as a gift (paid for by someone other than yourself) can be exchanged or returned for an online store credit for the value of your product. We regret that we are unable to refund the original shipping costs and that you will be responsible for freight costs to return the product, and if you exchange product, for the new shipping costs as well. The store credit will be emailed to you at the address you provide (Don't worry - we won't let the gift giver know about your return.)
Contact Customer Service within 30 days of the shipment date to let us know you would like to exchange your gift and to obtain your RA number. Call us at 1-310-315-0020, Monday - Friday 9AM to 4PM Pacific Time.
Q: What if my product is damaged in shipment or if it is not the product I ordered?
Product(s) damaged during shipping or if it is not the product(s) you ordered, will be replaced at no charge. Save the package and all contents, contact our Customer Service Team, and we will provide you with special instructions to process your replacement product(s). Call us at 1-310-315-0020 Monday – Friday, from 9AM to 4PM Pacific Time, or send an email to firstname.lastname@example.org
. Please provide the order number along with your email address and phone number for fastest service.
Damaged items or mis-shipped items will be replaced with an identical product (damaged), or the correct product (mis-shipped), and will be shipped via standard ground shipping at no charge.
Q: How do I ship my return?
Follow these simple steps to return product
- Contact Customer Service within 30 days of the shipment date to obtain your RA number. Call us at 1-310-315-0020, Monday - Friday 9AM to 4PM Pacific Time.
- To ensure prompt processing, returns must be sent to the address provided with your RA number written on the outside of the package. The warehouse will not accept packages without an RA number. Send your package to:
1548 18th Street
Santa Monica, CA 90404
- Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in resalable condition for a refund. Return it to us through an insured courier (UPS, FedEx or USPS). Please note, we cannot be held responsible for returned items that become lost in transit. We recommend you choose a delivery method with tracking and/or insurance. Please be sure to keep your shipment receipt in case the package is damaged or lost.
Depending on the purpose of your return, you may be responsible for all freight charges.
- Once we receive your Return package, we will issue you a refund or online credit for the price of the products you returned (including tax, if any).
Q: How long will it take to process my return?
You should expect to receive your refund or online credit within three weeks of giving your package to the return shipper (less original shipping & handling costs), however, in many cases you will receive a refund or online credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card to process our refund request (3 to 5 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. If you have requested a getfresh.net online credit, you will receive an email verifying the credit amount.
Q: Can I return product I purchased in a store?
Please return those products to the original store where they were purchased.
Q: How long do I have to use my online credit for getfresh.net?
Your online credit for getfresh.net will expire in 6 months. We’ve found through our research that many online credits held beyond 6 months, go unused, and we want you to enjoy the benefits of your online credit toward your next purchase.
Q: How do I reach get fresh?
We have the very best Customer Service department in the business. Our experienced specialists are ready to answer your questions and are proud to be a part of your get fresh
shopping experience. Our Customer Service team is exceptionally knowledgeable and is able to immediately answer most all of your questions. On the rare occasion that they are unable to provide you with an immediate answer, they will be happy to further research your question and provide a speedy response. Customer Service hours are from 9:00 a.m. to 4:00 p.m. Pacific Standard Time, Monday through Friday. Please contact Customer Service by phone at 1-310-315-0020, by our online contact form
or by e-mail at email@example.com
(Please include your name, e-mail address and daytime phone number.) Customer Service will contact you within 1 business day.