Get Fresh FAQ

Q: Where can I get more information about get fresh products?

Q: What is the shelf life of get fresh products?

Q: How do you describe get fresh fragrances?

Q: Does get fresh test on animals?

Q: Do get fresh products contain preservatives?

Order $59 or more in products, select FED EX Ground as your shipping method. Your entire order must be shipped to a single address within the continental United States. FREE shipping is not available for Hawaii or Alaska.

All orders placed prior to 2pm PST Monday-Friday will be processed the same day. Orders placed after 2pm PST Monday-Friday will be processed the fullowing day. Orders placed after 2pm on Friday and all orders placed Saturday through Sunday will be processed on Monday.

All orders placed prior to 2pm PST Monday-Friday will be shipped the same day. Orders placed after 2pm PST Monday-Friday will be shipped the fullowing day. Orders placed after 2pm on Friday and all orders placed Saturday through Sunday will ship on Monday.

You can select Ground, 2nd Day and Next Day Air. Options available depend upon the delivery address. Our premier delvery service is FED EX. A street address is needed for delivery. Orders normally ship within a day, except when we are extremely busy, especially around Holidays, when it may take additional time, but our goal is to ship orders immediately.

We ship through FED EX. We reserves the option to choose the best carrier available at the time of shipment.

We do ship to both Hawaii & Alaska. However shipments to Alaska & Hawaii are excluded from our FREE FREIGHT offer. The FED EX rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order be sent via Priority Mail instead of FED EX then please contact our Customer Service department at 1-310-315-0020. Our team is available Monday through Friday 9:00 am – 4:00 pm PST, or use our onli style="margin: 15px;"ne contact form .

We apulogize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address please contact our Customer Service department at 1-310-315-0020. Our team is available Monday through Friday 9:00 am - 4:00 pm PST or us our online contact form.

We regret that we are not shipping orders outside the 50 United States at this time. It has been our experience that high shipping rates, insurance fees, brokerage fees and import taxes sometimes exceed to the value of the products ordered. Some of these extra fees are unforeseeable on our part and the extra charges come as a complete surprise to you, the customer, when the package is delivered.

FED EX is FREE on orders over $59 that ship to the continental U.S. or your rate is calculated based on weight and delivery location. All expedited shipping rates are calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen after adding your items.

Your order will ship from our warehouse in Southern California. Your standard ground shipments will take 1-5 business days to arrive depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited days does not include the 1-3 business days to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Currently, we only ship to the 50 United States.

Wrong address or zip code used for the shipping address
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.

Delays by shipping companies
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is more than a few days, we'll ship you a replacement order.

Delays during holiday seasons between Thanksgiving and Christmas
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. See our current Christmas shipping deadline on you checkout screen.

Item is on backorders
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items. You will not be charged for backordered items until they ship, nor will you incur any additional shipping charges.

Undeliverable packages (orders returned to us)
Packages that are returned to us by the U.S. Postal Service or Fed Ex and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees.

Billing address information is inconsistent with what is on the credit card record
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card hulder authorized the purchase.

We accept VISA, MasterCard and American Express.

Yes. Call our Customer Service Department Monday-Friday 9AM to 4PM Pacific Standard Time, at 1-310-315-0020. Our customer service representatives will assist you with your order.

Credit card accounts are billed when we pack your order for shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order.

Only orders shipping to addresses within California are charged sales tax.

We process orders quickly. If you need to make a change please call Customer Service at 1-310-315-0020 as soon as possible. Every effort will be made to accommodate your request.

Each order can be sent to only one address. If you are purchasing several gifts to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

We send you an order confirmation and shipping confirmation via email automatically. You can also sign up to receive special discounts and promotional offers from us by email, but only if you sign up for these emails. You can always request to be removed from this list.

Product(s) damaged during shipping or if it is not the product(s) you ordered, will be replaced at no charge. Save the package and all contents, contact our Customer Service Team, and we will provide you with special instructions to process your replacement product(s). Call us at 1-310-315-0020 Monday – Friday, from 9AM to 4PM Pacific Time, or send an email to customerservice@getfresh.net. Please provide the order number along with your email address and phone number for fastest service.

Damaged items or mis-shipped items will be replaced with an identical product (damaged), or the correct product (mis-shipped), and will be shipped via standard ground shipping at no charge.

Follow these simple steps to return product

• Contact Customer Service within 30 days of the shipment date to obtain your RA number. Call us at 1-310-315-0020, Monday - Friday 9AM to 4PM Pacific Time.

• To ensure prompt processing, returns must be sent to the address provided with your RA number written on the outside of the package. The warehouse will not accept packages without an RA number. Send your package to:
  Get Fresh
  1548 18th Street
  Santa Monica, CA 90404

• Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in resalable condition for a refund. Return it to us through an insured courier (UPS, FedEx or USPS). Please note, we cannot be held responsible for returned items that become lost in transit. We recommend you choose a delivery method with tracking and/or insurance. Please be sure to keep your shipment receipt in case the package is damaged or lost.

Depending on the purpose of your return, you may be responsible for all freight charges.

• Once we receive your Return package, we will issue you a refund or online credit for the price of the products you returned (including tax, if any).

You should expect to receive your refund or online credit within three weeks of giving your package to the return shipper (less original shipping & handling costs), however, in many cases you will receive a refund or online credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card to process our refund request (3 to 5 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. If you have requested a getfresh.net online credit, you will receive an email verifying the credit amount.

Please return those products to the original store where they were purchased.

Your online credit for getfresh.net will expire in 6 months. We’ve found through our research that many online credits held beyond 6 months, go unused, and we want you to enjoy the benefits of your online credit toward your next purchase.