- How do I get FREE shipping on my order?
- How fast is my order processed?
- When will my order ship?
- What shipping options are available?
- How will you ship my order?
- Do you ship to Alaska and Hawaii?
- Do you ship to APO/FPO addresses?
- Do you ship to Canada and US Territories?
- How much is shipping?
- When will I receive my order?
- Do you offer expedited shipping?
- Can I have my order sent to more than one address?
- Can I send an order to a country other than the United States?
- What could cause a shipping delay?
Q: How do I get FREE shipping on my order?
Order $59 or more in products, select FED EX Ground as your shipping method. Your entire order must be shipped to a single address within the continental United States. FREE shipping is not available for Hawaii or Alaska.
Q: How fast is my order processed?
All orders placed prior to 2pm PST Monday-Friday will be processed the same day. Orders placed after 2pm PST Monday-Friday will be processed the following day. Orders placed after 2pm on Friday and all orders placed Saturday through Sunday will be processed on Monday.
Q: When will my order ship?
All orders placed prior to 2pm PST Monday-Friday will be shipped the same day. Orders placed after 2pm PST Monday-Friday will be shipped the following day. Orders placed after 2pm on Friday and all orders placed Saturday through Sunday will ship on Monday.
Q: What shipping options are available?
You can select Ground, 2nd Day and Next Day Air. Options available depend upon the delivery address. Our premier delivery service is FED EX. A street address is needed for delivery. Orders normally ship within a day, except when we are extremely busy, especially around Holidays, when it may take additional time, but our goal is to ship orders immediately.
Q: How will you ship my order?
We ship through FED EX. We reserves the option to choose the best carrier available at the time of shipment.
Q: Do you ship to Alaska and Hawaii?
We do ship to both Hawaii & Alaska. However shipments to Alaska & Hawaii are excluded from our FREE FREIGHT offer. The FED EX rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order be sent via Priority Mail instead of FED EX then please contact our Customer Service department at 1-310-315-0020. Our team is available Monday through Friday 9:00 am – 4:00 pm PST, or use our online contact form .
Q: Do you ship to APO/FPO addresses?
We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address please contact our Customer Service department at 1-310-315-0020. Our team is available Monday through Friday 9:00 am - 4:00 pm PST or us our online contact form.
We regret that we are not shipping orders outside the 50 United States at this time. It has been our experience that high shipping rates, insurance fees, brokerage fees and import taxes sometimes exceed to the value of the products ordered. Some of these extra fees are unforeseeable on our part and the extra charges come as a complete surprise to you, the customer, when the package is delivered.
Q: How much is shipping?
FED EX is FREE on orders over $59 that ship to the continental U.S. or your rate is calculated based on weight and delivery location. All expedited shipping rates are calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen after adding your items.
Q: When will I receive my order?
Your order will ship from our warehouse in Southern California. Your standard ground shipments will take 1-5 business days to arrive depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.
Q: Do you offer expedited shipping?
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited days does not include the 1-3 business days to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.
Q: Can I have my order sent to more than one address?
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Q: Can I send an order to a country other than the United States?
Currently, we only ship to the 50 United States.
Q: What could cause a shipping delay?Wrong address or zip code used for the shipping address
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Delays by shipping companiesYour shipment could be temporarily lost or misplaced by the shipping company. If the delay is more than a few days, we'll ship you a replacement order.
Delays during holiday seasons between Thanksgiving and Christmas
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. See our current Christmas shipping deadline on you checkout screen.