Items received as a gift (paid for by someone other than yourself) can be exchanged or returned for an online store credit for the value of your product. We regret that we are unable to refund the original shipping costs and that you will be responsible for freight costs to return the product, and if you exchange product, for the new shipping costs as well. The store credit will be emailed to you at the address you provide (Don't worry - we won't let the gift giver know about your return.)
Contact Customer Service within 30 days of the shipment date to let us know you would like to exchange your gift and to obtain your RA number. Call us at 1-310-315-0020, Monday - Friday 9AM to 4PM Pacific Time.
Q: What if my product is damaged in shipment or if it is not the product I ordered?
Product(s) damaged during shipping or if it is not the product(s) you ordered, will be replaced at no charge. Save the package and all contents, contact our Customer Service Team, and we will provide you with special instructions to process your replacement product(s). Call us at 1-310-315-0020 Monday – Friday, from 9AM to 4PM Pacific Time, or send an email to email@example.com. Please provide the order number along with your email address and phone number for fastest service.
Damaged items or mis-shipped items will be replaced with an identical product (damaged), or the correct product (mis-shipped), and will be shipped via standard ground shipping at no charge.
Q: How do I ship my return?
Follow these simple steps to return product
Contact Customer Service within 30 days of the shipment date to obtain your RA number. Call us at 1-310-315-0020, Monday - Friday 9AM to 4PM Pacific Time.
To ensure prompt processing, returns must be sent to the address provided with your RA number written on the outside of the package. The warehouse will not accept packages without an RA number. Send your package to:
1548 18th Street
Santa Monica, CA 90404
Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in resalable condition for a refund. Return it to us through an insured courier (UPS, FedEx or USPS). Please note, we cannot be held responsible for returned items that become lost in transit. We recommend you choose a delivery method with tracking and/or insurance. Please be sure to keep your shipment receipt in case the package is damaged or lost.
Depending on the purpose of your return, you may be responsible for all freight charges.
Once we receive your Return package, we will issue you a refund or online credit for the price of the products you returned (including tax, if any).
Q: How long will it take to process my return?
You should expect to receive your refund or online credit within three weeks of giving your package to the return shipper (less original shipping & handling costs), however, in many cases you will receive a refund or online credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your credit card to process our refund request (3 to 5 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. If you have requested a getfresh.net online credit, you will receive an email verifying the credit amount.
Q: Can I return product I purchased in a store?
Please return those products to the original store where they were purchased.
Q: How long do I have to use my online credit for getfresh.net?
Your online credit for getfresh.net will expire in 6 months. We’ve found through our research that many online credits held beyond 6 months, go unused, and we want you to enjoy the benefits of your online credit toward your next purchase.