Product(s) damaged during shipping or if it is not the product(s) you ordered, will be replaced at no charge. Save the package and all contents, contact our Customer Service Team, and we will provide you with special instructions to process your replacement product(s). Call us at 1-310-315-0020 Monday – Friday, from 9AM to 4PM Pacific Time, or send an email to firstname.lastname@example.org
. Please provide the order number along with your email address and phone number for fastest service.
Damaged items or mis-shipped items will be replaced with an identical product (damaged), or the correct product (mis-shipped), and will be shipped via standard ground shipping at no charge.